Terms & Conditions

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.italianbeautylab.com (“Our Site”) in addition to our appointment and in clinic policies.

Please read these Terms and Conditions carefully and ensure that you understand them.

Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site.

If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.

DEFINITIONS AND INTERPRETATION:

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

“System” means any online communications infrastructure that We make available through Our Site either now or in the future. This may include, but is not limited to, contact forms, email, live chat and forums; and “We/Us/Our” means Italian Beauty Lab Ltd. [a company registered in England under 14467563, whose registered address is 3c North Way, Headington, Oxford OX3 9ES.

INFORMATION ABOUT US

Our Site, www.italianbeautylab.com is [owned and] operated by Italian Beauty Lab Ltd, a limited company registered in England under 14467563 , whose registered address is 3c North Way, Headington, Oxfordshire, OX3 9ES. You can find our contact details on our “Contact Us” page of this website.

GENERAL CLINIC TERMS AND CONDITIONS

GENERAL INFORMATION:

All patients are required to provide personal details; including name, date of birth, address, telephone and email, in order to secure an appointment.

All Patients are required to complete a secure online medical history questionnaire during their first appointment and at each subsequent appointment if there are any changes. All information will be treated as confidential and protected in accordance with Data Protection legislation.

Please see our data protection statement below for more information on how we handle your personal and sensitive data.

BOOKING APPOINTMENTS:

When you make an appointment with us you will be asked for your credit/debit card details to secure your booking with an appointment deposit. These details are processed directly through Stripe pay merchant and are not held on our within our booking system.

NEW PATIENTS:

Patients that are new to our practice are required to have an initial consultation before any treatment or service can be provided. Consultations are either held in the clinic or via our online secure-server video software, either option can be chosen at the time of booking. For any reason that the clinic is unable to receive patients in the clinic, but remains open for business, consultations will be provided through our online secure-server video software. You will be sent a separate email with details of how to join this video consultation at the time of booking.

All consultations require a £30 consultation fee that is redeemable against any treatment plan, subject to our 24 hour cancellation policy detailed below. A consultation, treatment plan and any prices quoted will remain valid for a period of up to 3 months from the consultation date. Any consultation fees held on account will remain valid to be used towards any treatments or in-clinic skincare for a period of up to 3 months from the consultation date. After this time the fee will be processed for the practitioners time and no longer valid to be used towards any treatments.

APPOINTMENTS CANCELLATIONS/RESCHEDULING POLICY:

We are fortunate to run a very busy practice and often have a waiting list of patients that may be able to use a cancellation appointment. Providing us with notice allows us to make the best use of our appointment diary and provide the best service for all of our patients.

If you need to cancel or reschedule your appointment, please contact the clinic on 07444101749 or email info@italianbeautylab.com.

Please do not text, email or call your practitioner directly to change your appointments as they will not have access to the clinic diary to do this.

Cancelling/Rescheduling Consultation and Treatment Appointments

We operate a strict 24 hour appointment cancellation/reschedule policy for all appointments. This means you must contact us at least 24 hours before your appointment if you need to cancel or reschedule it.

Cancellation Under 24 Hours:

If you have booked a consultation appointment and do not cancel with the required notice period, you will forfeit the £30 held on account and it will be processed to pay for wasted appointment time. You will need to pay a consultation fee again should you wish to re-book this appointment.

If you have booked a treatment appointment and do not cancel with the required notice period, we reserve the right to invoice you with 50% of the minimum treatment cost, payable to us within 7 days.

No Show:

If you fail to attend a Consultation appointment (No Show) for any reason without any notification, you will forfeit the £30 held on account and it will be processed to pay for wasted appointment time. You will need to pay a consultation fee again should you wish to re-book this appointment.

If you fail to attend a treatment appointment (No Show) for any reason without any notification, we reserve the right to invoice you 100% of the minimum treatment cost, payable to us within 7 days.

That aside, we do also care about your health and well-being; please DO NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections, as well as if you have/are experiencing any Covid-19 symptoms or have had a positive Covid-19 test result, within 14 days of your appointment. In this and similar circumstances, the cancellation policy will not apply, unless it is seen as a regular occurrence.

REVIEW APPOINTMENTS:

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2 weeks, no treatment adjustments can be provided once the review period of 2 weeks has passed.

CHILDREN

We do not treat children or young adults under the age of 18.

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.

For safety reasons, children are not allowed in the treatment rooms at any time.

Please do not bring children to the clinic under any circumstances.

POLICY ON SMOKING

Smoking is not permitted inside, directly outside or on clinic premises.

POLICY ON PETS

We regret that we are unable to allow pets in the clinic for hygiene reasons.

TREATMENT COURSES

Treatment courses are non- refundable, however balances for outstanding treatments can be transferred to alternative products or clinic treatments. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

PROMOTIONAL OFFERS

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

GIFT VOUCHERS

Gift Vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for. Please bring your gift voucher with you to your appointment.

PAYMENT

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

Payment is taken in full at the time of treatment, unless you have established an alternative payment plan with Direct Debit. If you wish to pay via payment plan or finance, please discuss this with us before your treatment.

The clinic accepts cash, or major debit and credit cards.

PHOTOGRAPHS

At each appointment you will be required to provide verbal consent for your practitioner to take and store before and after photographs of each treatment area. As per our photograph consent form policy, this is a mandatory requirement to receive treatment at Italian Beauty Lab Ltd. It is NOT mandatory to consent to the sharing of your photographs and we will seek separate written consent from you if we would like to use your photographs for anything outside of your medical aesthetic record, of which you can decline to consent to.

TREATMENT RESULTS

Your practitioner will discuss treatment expectations at your consultation and will strive to achieve the best result for you. However, treatment results may vary from person to person and no guarantee of an exact result can be provided. This is due to individual skin types, conditions, age and degree of aging appearance.

REFUNDS

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

-consultation and assessment

-provision of information and advice

-safe treatment with evidence based products

-follow up appointments and aftercare advice and support as appropriate.

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

FEEDBACK

We wish for every patient to have a 5 star treatment and experience with us every time they visit us. Any feedback is much appreciated, both positive and negative, and is used to continually improve the quality of our service.

You may submit feedback verbally, via email, via the post treatment feedback survey, via google business reviews, via facebook reviews, and via the clinic website.

COMPLAINTS

Should you ever be dissatisfied with any aspect of the service or treatment you have received, please discuss this directly with your practitioner in the first instance. Should you not feel comfortable doing this or do not feel this has rectified your complaint, you can make a formal complaint in writing by emailing info@italianbeautylab.com as soon as possible. We will acknowledge your complaint within 48 hours and arrange an appropriate time to contact you to discuss your complaint further. A copy of our Complaints Policy is available on request.

DATA PROTECTION FUNDAMENTALS STATEMENT

We are required by law to ask your permission to record and process any personal or sensitive data under the General Data Protection Regulations (GDPR). Below sets out the fundamentals of our data protection policy, however if you would like to see our GDPR Website Use and  Data Protection Policy” you can read further down the page.

WHAT WE NEED

The data we collect from you will contain your personal and sensitive data. Your personal information includes your name, date of birth, and contact details. Sensitive data includes your medical history and medical treatment records, prescriptions, and personal treatment photos.

WHY WE NEED IT

We need to collect, document and process your personal and sensitive data for lawful medical record keeping in order to provide you with our services, as well as to communicate with you regarding the services we provide.

WHAT WE DO WITH IT

Personal and sensitive data is collected and processed by our staff in the UK in relation to your treatments and care at Italian Beauty Lab Ltd. This is stored electronically, with password encryption, and/or on paper based records that are stored securely. Only select 3rd party companies will have access to process your personal data, and only where necessary to provide you with the services you receive at Italian Beauty Lab Ltd, such as pharmacists for prescription based treatments, and calendar booking services in order to hold your appointment information. Electronic personal data may be held on servers inside and outside the European Union and we have assured contracts in place that your data is not processed and is only stored securely.

WHAT WE WOULD ALSO LIKE TO DO WITH IT

Occasionally we would like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties for this purpose and you can unsubscribe at any time via the unsubscribe link, phone, email or our website. We will ask you in the clinic if you would like to opt in to receive such emails. Occasionally we may ask to use your treatment photos for publicity or educational purpose, but will only be done so with your separate written consent.

HOW LONG WE KEEP YOUR DATA

As part of lawful medical record keeping, we will keep your personal and sensitive data for a minimum of 10 years after your last treatment or contact with Italian Beauty Lab Ltd, after which time it may be destroyed. Your information we use for consented marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

WHAT ARE YOUR RIGHTS?

If at any point you believe the information we process on you is incorrect, or you wish to request to see this information and even have it corrected or deleted, you can contact the Data Controller.

GDPR WEBSITE USE AND DATA PROTECTION POLICY

ACCESS TO OUR SITE

Access to Our Site is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

INTELLECTUAL PROPERTY RIGHTS

All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

For personal use (including research and private study) only, you may:

Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);

Download Our Site (or any part of it) for caching;

Print [one copy of any] page[s] from Our Site;

Download, copy, clip, print, or otherwise save extracts from pages on Our Site; and

Save pages from Our Site for later and/or offline viewing.

You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.  [This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers].

You may not systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.

Subject to above you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless given express written permission to do so by Us.

For further information, please contact Us at info@italianbeautylab.com

Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

LINKS TO OUR SITE

You may link to Our Site provided that:

• You do so in a fair and legal manner;
• You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
• You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
• You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

You may link to any page of Our Site. You may not link to Our Site from any other site where the content of which contains material that:

• is sexually explicit;
• is obscene, deliberately offensive, hateful or otherwise inflammatory;
• promotes violence;
• promotes or assists in any form of unlawful activity;
• discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
• is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
• is calculated or is otherwise likely to deceive another person;
• is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
• misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);
• implies any form of affiliation with Us where none exists;
• infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
• is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

The content restrictions do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with these provisions.  You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

LINKS TO OTHER SITES

Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

ADVERTISING

We may feature advertising on Our Site. We will not be responsible for any advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.

USE OF OUR SYSTEM

You may use Our System at any time to contact Us, provided you abide by the following rules.  You must not communicate in a way, submit information, or otherwise do anything that:

• is sexually explicit;
• is obscene, deliberately offensive, hateful or otherwise inflammatory;
• promotes violence;
• promotes or assists in any form of unlawful activity;
• discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
• is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
• is calculated or is otherwise likely to deceive;
• is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
• misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
• implies any form of affiliation with Us where none exists;
• infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
• is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

We may monitor any and all communications made using Our System.

Any information that you send to Us through Our System may be modified by Us and, by sending us such information, you waive your moral right to be identified as the author of that information.

Any personal information sent to Us, whether through Our System or otherwise, will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out below.

DISCLAIMERS AND LEGAL RIGHTS

Nothing on Our Site constitutes advice on which you should rely.  It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to medical aesthetic treatments.

Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, as a consumer you may be entitled to certain legal remedies.  For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

OUR LIABILITY

To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.

If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware.  Subject to sub-Clause 9.3, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

VIRUSES, MALWARE AND SECURITY

We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By breaching these provisions you may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

ACCEPTABLE USAGE POLICY

You may only use Our Site in a manner that is lawful.

Specifically:

• you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
• you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
• you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
• you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause or any of the other provisions of these Terms and Conditions.

Specifically, We may take one or more of the following actions:

• suspend, whether temporarily or permanently, your right to access Our Site;
• issue you with a written warning;
• take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
• take further legal action against you as appropriate;
• disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
• any other actions which We deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.